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Free UK Shipping for Orders over £30

phone: 020 8364 7998

delivery returns

DELIVERY & RETURNS

We offer a range of domestic and international delivery methods, so you can select the delivery method that most suits your needs.

We endeavour to dispatch Economy, Standard, and Special Delivery orders same-day if received before 2pm Monday-Friday (excl. Bank Holidays), and all other such orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).

Express and non-mainland Courier orders will be dispatched same-day if received before 2pm Monday-Friday (excl. Bank Holidays), and will otherwise be dispatched the next working day.

Saturday Courier deliveries are dispatched on Friday for delivery on Saturday only.

Please note that our office is closed on Bank Holidays. Neither Royal Mail nor our courier partners will collect from us or deliver on Bank Holidays.
Local Bank Holidays and closures may also affect your delivery, for example, 2nd January is a Bank Holiday in Scotland but not in England.

DOMESTIC SHIPPING

REGULAR

Economy, Second Class

Expected Arrival Availability Tracking Option

3-5 Working Days

Available for orders £29.99 and under.

No tracking available.

Standard, First Class

Expected Arrival Availability Tracking Option

1-3 Working Days

Available for orders £29.99 and under.

No tracking available.

Royal Mail Tracked 48

Expected Arrival Availability Tracking Option

2-3 Working Days

Available for all orders.

Tracked

Royal Mail Tracked 24

Expected Arrival Availability Tracking Option

1-2 Working Days

Available for orders.

Tracked

EXPRESS & SATURDAY

Express Delivery (UK Mainland)

Expected Arrival Availability Tracking Option

1 Working Day
Monday-Friday

Available for orders.

Tracked

Royal Mail Special Delivery Saturday Guaranteed

Expected Arrival Availability Tracking Option

1 Working Day
Dispatched on Friday
Delivery on Saturday only

Available for orders.
Must be ordered by 2pm Friday.

Tracked & Signed

DPD Saturday Delivery

Expected Arrival Availability Tracking Option

1 Working Day
Dispatched on Friday
Delivery on Saturday only

Available for orders.
Must be ordered by 2pm Friday.

Tracked & Signed

NON-UK MAINLAND
EXPRESS & SATURDAY

Courier Delivery (UK non-Mainland)

Expected Arrival Availability Tracking Option

2-3 Working Days
from dispatch

Available for all non-mainland UK orders.

Tracked

Royal Mail Special Delivery (UK non-Mainland)

Expected Arrival Availability Tracking Option

1 Working Day
after dispatch

Available for all non-mainland UK orders.

Tracked


INTERNATIONAL SHIPPING

Please note, Magic Madhouse customers are responsible for any customs charges or import duties payable on receipt of international deliveries. If a delivery is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by Magic Madhouse in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

Standard international delivery is not a tracked or signed service. Estimated delivery times are provided by our postal services, and packages can take longer to arrive, or may be subject to delays at Customs. If you are expecting a parcel and do not receive anything within the estimated delivery days, please check with your local delivery office/hub in case they are holding a parcel for you.

Western Europe Eastern Europe Worldwide

5 Working Days
from dispatch

7 Working Days
from dispatch

10-14 Working Days
from dispatch

This service is the same as the standard international shipping, plus tracking reference for confirmation of delivery, and the parcel is insured up to £60.

Western Europe Eastern Europe Worldwide

5 Working Days
from dispatch

7 Working Days
from dispatch

10-14 Working Days
from dispatch

International Courier Road/Air is fully trackable at every stage of the shipping process. Shipping time will depend on the destination country, for more information please contact us.