pokemon-drop-faq

Drop selection emails for main set releases will be sent on average 2-10 days before the release date of the product. On main releases, if you have not received an email by this date, you have not been selected.

Due to the demand of the Pokémon TCG currently and the incredibly limited supply we get, we wanted to achieve 2 things; to get products into the hands of longer-term Pokémon and Magic Madhouse customers and to ensure that as many people can purchase Pokémon as possible. We felt that this system was the best way to achieve this.

Emails will be sent to selected customers 2-10 days before the release of the product.

Whilst you can't be selected for multiple products that are releasing in the same "wave", the product may also be released in a later wave, and you will have a chance in that later drop.

If you have been selected to purchase the product once, you will not be eligible to purchase the same product again.

We understand that Pokémon has a recent and growing player base, which far outweighs the supply of product currently. We feel it is important to do our best to get product into the hands of people who have long supported the Pokémon TCG hobby and supported Magic Madhouse.

We do our best to strike a balance between all these things, but it is incredibly challenging as the stock received is no where near the size of our Pokémon community.

To offer some indication of this criteria, I will provide some questions/statements below in the "Am I Eligible"? section.

Q. I have not placed an order within the past 3 years from Magic Madhouse.

No – We currently define an existing customer to have placed 1 order within the last 36 month rolling period.

Q. I only really buy cards from you, not sealed product, would that discount me?

No - We value all our Pokémon TCG customers, if you mostly purchase cards from us, you would be absolutely eligible.

Q. I purchase accessories or other TCG’s from you, but not Pokémon.

Given the limitations on stock, we felt it was the most important to get product into the hands of supports of both Pokémon TCG and Magic Madhouse. We understand that you might have purchased an accessory to play Pokémon, but we can only base eligibility on the information we have.

We can’t email you without being signed up to our mailing list and we can’t ensure you can purchase a product without having an account.

For larger releases, specifically main sets and special sets, we send out an invitational email 2-10 days before the release of the product.

For ancillary releases, for example tins, there is no specified timeframe. These might be sent out before or after the release.

If you are selected for a drop, you are guaranteed to be able to purchase the product, within the timeframe to purchase; this is around 5-days (however, please read each email to ensure you know upto date information). Unfortunately, if you miss the window, you will not be able to purchase.

Please note this was not the case with previous drops – we have refined how we do as a result of feedback from our customers. We are always happy to listen to any feedback we receive to further improve our processes.

We completely understand how difficult and overwhelming it can be to get started with Pokémon TCG. It is an extremely competitive and demanding space and we do our best to support the current market whilst still encouraging new players and collectors. Our customer service team are always on-hand to advise on specific products if you would like some additional support or advice.

We have a wide selection of single Pokémon cards, spanning through many years of Pokémon. Cards from new sets get listed shortly after release. We also offer a large selection of sealed product in multiple languages. Check out release days for main sets where we do general sale drops of booster packs!

There are a couple things to double check if it does not appear to be working. The first one is, is the account you are logging into have the same email address as the account you received the email on. The invitation is specifically linked to that email address and no other account can access the drop.

If the email address is correct, there is probably a cache issue. The easiest way to resolve this is to log into your account using an incognito browser or a different browser.

We have found that sometimes VPN's might also create issues, so we recommend not using a VPN

Please contact our customer support if you continue to have issues. Please do not worry if you are unable to purchase before the deadline, we will always honour the purchase.